Account Manager

The Account Manager will build strong professional relationships with customers and ensure outstanding quality of service is provided and to develop new business opportunities.

• Builds a firm relationship with a high-profile clients based on trust, integrity and professionalism.
• Provides the day-to-day back-end customer service support to ensure the effective execution of customer objectives.
• Be viewed by the customer as an expert on product and solution offerings.
• Escalates any concerns to the Account Director and/or VP of Operations for immediate attention.
• Develops proposals and business cases for service contract opportunities including completing financial analysis, cost/benefit assessment and pricing methodologies to make recommendations to the customer.
• Manages the “Sales Process” including market attack plans, CRM opportunity management process, and account planning. Manage contract negotiation and renewal process working in conjunction with internal support.
• Works collaboratively with internal support teams to ensure highest level of customer satisfaction.
• References orders in ordering system when required as per the department referencing process.
• Prioritizes special or rush orders according to customer requests and requirements.
• Works with the Project Managers to ensure the prompt processing of rush orders.
• Qualifies and processes aftermarket care and warranty service requests.
• Supplies customers with quotations in collaboration with the Account Director and Project Management team.
• Ensures customer has an adequate supply of product to service their needs.
• Attends weekly meetings or as needed to provide status updates on customer orders and service requests to ensure all orders/requests are complete or on-track to be completed efficiently.
• Supports the Account Director with administrative tasks and follows up with customers as needed.
• Makes recommendations for continuous improvement based on customer feedback and trends.

• Keeps abreast on relevant strategic technologies, trends and materials.
• Engages in other duties as required.

• College Diploma or University Degree in Business or similar discipline.
• 3 years of experience in a project management, sales or customer service role.
• Highly customer-focused and action oriented.
• Highly motivated individual with excellent analytical, creative, and interpersonal skills.
• Strong verbal and written communication skills.
• Highly organized with the ability to multi-task while meeting deadlines.
• Strong attention to detail and accuracy.
• Team oriented contributor with the ability to work independently.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).